Returns & Refund Policy

The short version: if it's not right, we fix it

We offer a 30-day money-back guarantee on every Pawsh product. If you're not satisfied for any reason — it didn't work as expected, your pet won't use it, you changed your mind — contact us within 30 days and we'll make it right. No lengthy forms, no arguments.

How to request a return or refund

Email us at pawshpetcareco@gmail.com or use our contact page
Include your order number and a brief description of the issue
We'll reply within 24 hours with return instructions or, if applicable, a resolution without requiring a return
Once the return is received and inspected, your refund is processed within 3–5 business days

Credit will appear on your original payment method within 5–10 business days from processing, depending on your bank.

Damaged or defective items

If anything arrives damaged or doesn't work as described, we send a replacement immediately — no need to return the original. Just send us a photo of the issue and we'll ship a replacement the same day we hear from you.