FAQ — Frequently Asked Questions

Ordering & Shipping

Do you offer free shipping?

Yes — all orders ship free within the United States. No minimum order required.

How long does shipping take?

Most orders arrive within 7–14 business days. You'll receive a tracking number by email once your order ships.

Do you ship internationally?

Currently we ship to the United States only. International shipping coming soon.

Can I track my order?

Yes. Once your order ships, you'll receive a tracking email. You can also contact us at any time at our contact page with your order number.

Returns & Guarantee

What is your return policy?

We offer a 30-day money-back guarantee on all products. If you're not satisfied for any reason, contact us within 30 days of receiving your order and we'll make it right — full refund, no questions asked.

How do I return an item?

Contact us at our contact page with your order number and we'll guide you through the return process. Returns are easy and hassle-free.

What if my item arrives damaged or defective?

We stand behind every product. If anything arrives damaged, just send us a photo and we'll send a replacement immediately at no cost to you.

Products

Are Pawsh products safe for all dog breeds?

Yes. All Pawsh grooming tools are designed to be gentle and safe for dogs and cats of all breeds and sizes. The steam brush uses a low-heat mist that's safe for all coat types.

Is the Pawsh Brush safe for cats?

Yes — the gentle steam mist and soft bristles are suitable for cats as well as dogs.

How do I use the Paw Cleaner?

Fill the cup about one inch with warm water. Insert your dog's muddy paw and gently twist. The soft silicone bristles clean between toes and paw pads. Pull out and pat dry. Takes about 5 seconds per paw.

How do I fill the Pawsh Brush with water?

Remove the water reservoir cap on the handle, fill with clean water, and replace the cap. The brush generates a gentle mist automatically when you brush.